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Log your support case

Information how to get in touch with our support as an existing support agreement customer.

1. Log your support request via Symetri Customer Portal

2. To raise a Case via email, please use the following address:

3. To raise a Case by Telephone, please call the following number: 0191 22 33 566

Do you have a support agreement, but no log-in to the portal? Receive login credentials here

Establish connection with Symetri HelpDesk.

   Remote connection

If your company doesn't have a support agreement with Symetri yet, please see more information here


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Are you unhappy for the service you received?  

Escalate a support case.


Cecilia Hermansson,
Cecilia Hermansson Phone+46 21 17 25 55